Not every technology provider is right for you and not every customer is right for us. Over the years we found the key to making relationships work is setting expectations and making a joint committment to enaging for success. The best relationship is a partnership where both parties know what is expected of them and how to measure success.
Our typical customer has 5 to 50 users and their technology is critical to the success of their small business or non-profit organization. We're hired to manage their technology because they don't want to incur the cost and overhead of hiring a full-time IT staff and their employees have better things to do to make the organization successful. They are beyond the point where a weekend warrior can provide the knowledge, experience and level of support they need.
Does this sound like your organization?
- Five to fifty users
- Technology is critical to the success of your small business or non-profit organization
- You need same day or next business day response when technology related issues arise
- You want on call after hours or weekend support available on an emergency basis
- You need a trusted advisor to help you make the right technology choices
- You want proactive support where issues are detected and corrected before they become problems
- You want to know your critical data is protected and disaster recovery is "built-in"
- You are willing to invest in technology to increase revenue (or services), reduce costs, increase productivity, remain competitive and mitigate risk
- You need predicatable costs so you can budget for your technology needs
In order for your organization to work to its full potential, you need to choose the right technology at the right time for the right price. And that technology needs to be properly installed, configured, maintained and retired to make sure your organization receives (even exceeds) the return on investment expected when you made your initial capital investment.
That doesn't happen by accident. It takes knowledge, real-world experience, staffing, well-defined process and the correct action at the proper time in multiple areas. That's what we do for you at Smart Technology Enablers, Inc. with our First Class Support. Call (805) 640-7979 x202 or send an email to Sales if you ready to find out more.
If everything is "running fine," that's a perfect time to call to find out about the industry standard in technology support. If we wait until you're in the middle of a melt-down, the focus will be on getting you back up and we won't have the time to discuss how to avoid exactly this kind of problem in the future.
